All orders are handled and packed by the band. This is no fancy schmacy thing, it's the boys in the band with that rock music you like, trying to get you some nice swag for a decent price within a decent time. Returns is just too consuming, and most of all - expensive as shit. So, try to get your order right, and when waiting for your order: be patient, be nice - and we will do everything we can to return the same upon you tenfold. We love you.